The myLA 311 user interface currently presents navigation challenges, making it difficult for users to track and submit service requests efficiently. Our task was to streamline navigation, ensuring a seamless experience where users can manage requests in a single location.

Additionally, we proposed integrating new technologies to enhance the submission process.

As part of this effort, Accenture is responding to an RFP from the City of Los Angeles to design and implement a cutting-edge Customer Relationship Management (CRM) system. This initiative aims to transform citizen interactions with the city government and streamline non-emergency service requests.