Developing the user experience framework for the Control Tower required designing a shared, cross-organizational OKRs & KPIs tracker, along with product roadmaps, delivery, quality, spend, and capacity dashboards—all built using prototypes of key components.

Key responsibilities included:

• Leading client demos to showcase functionality and gather feedback.

• Facilitating working sessions to align stakeholders on design and strategy.

• Coaching development and product teams on translating the design framework into Power BI for seamless implementation.