The current user interface of myLA 311 presents navigation challenges. Our task was to streamline navigation, enabling users to easily track and submit service requests in one location. Additionally, we proposed integrating new technologies to enhance the seamless submission process. Accenture is responding to an RFP from the City of Los Angeles, aiming to design and implement a cutting-edge Customer Relationship Management system. This initiative seeks to revolutionize citizen interaction with the city government and streamline the process of requesting non-emergency services.